Return

RETURN AND REFUND POLICY

Last updated: July 10, 2026

1. GENERAL RIGHT OF RETURN

You may return products purchased from our webshop within 14 days of receipt without providing a reason. This is known as the "right of withdrawal" and applies to all consumers.

The 14-day period is calculated from the day of receipt of the product. If multiple products are ordered at the same time, the deadline begins on the day the last product was received.

2. RETURN CONDITIONS

The returned product must meet the following conditions:
• Be in its original, undamaged packaging (if possible)
• Be unused and in original condition
• Include all accessories, labels, and stickers
• Be accompanied by proof of purchase (invoice, order number)

We are unable to accept returns of:
• Personalized or custom-made products
• Health/hygiene products (e.g., underwear, swimwear, cosmetics) – if the packaging has been opened
• Products with expired shelf life or perishable goods
• Downloaded digital content
• Products manufactured specifically at the customer's request

3. RETURN PROCESS

Step 1 – Notify us of your intent
Send an email to tripolo774@gmail.com with the following information:
• Order number
• Name(s) of product(s) you wish to return
• Reason for return (optional)

Step 2 – Return address
We will send you the return address and instructions via email. Please package the product securely and include a note with your order number.

Step 3 – Receipt and inspection
After the package arrives, we will inspect the condition of the product within 3–5 business days.

Step 4 – Refund
Once the product is accepted, we will refund the purchase price within 14 days.

4. REFUND METHOD AND TIMEFRAME

Refunds will always be issued via the original payment method:
• For credit card payments: refund to the original card
• For bank transfers: refund to the provided bank account number
• For cash on delivery: refund to the provided bank account number

Refund processing times:
• Bank transfer: 5–10 business days
• Credit card: 5–14 business days (depending on the bank's processing time)

Shipping costs will only be refunded for faulty products or incorrect deliveries. In all other cases, the cost of return shipping is borne by the customer.

5. EXCHANGE OPTION

If you would like a different size or color, the easiest way is to:
1. Return the original product according to the process described above
2. Place a new order for the desired product

This is faster than a traditional exchange, as the new product will be reserved immediately.

6. FAULTY OR DAMAGED PRODUCT

If you received a faulty, damaged, or incorrect product:
• Notify us by email within 48 hours
• Include photos of the fault/damage
• We will provide a free replacement or full refund
• We will cover the cost of return shipping

7. WARRANTY AND GUARANTEE

Products are subject to the warranty and guarantee rights stipulated in the Hungarian Civil Code:
• Warranty: 2 years for consumer contracts
• Guarantee: if the product is subject to a mandatory guarantee, the guarantee certificate will be enclosed

To exercise your guarantee rights, please retain your proof of purchase.

8. RETURN ADDRESS

Bartók Béla út 30.
1111 , Budapest
Hungary

Please contact us before returning any item to receive precise instructions and a return ID.

9. CONTACT

For questions, please contact us:
• Email: tripolo774@gmail.com
• Phone: +36 30 940 2874

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We reserve the right to modify this policy. Customers will be notified of changes on our website and via email.